Shipping policy

 

 Made to order                                                                                                                 All of our abayas are produced on a made-to-order basis to uphold the highest   standards of quality and craftsmanship. Each piece is individually handcrafted   exclusively for you once your order is confirmed.

Production begins after purchase and typically takes 1 week unless otherwise stated. Please allow up to 10 days for processing prior to shipment. Once your order has been dispatched, a tracking number will be provided. Due to the made-to-order nature of our garments, once an order has entered production, it cannot be canceled refunded or exchanged. This approach allows us to preserve exclusivity, minimize waste and deliver refined, intentional craftsmanship with every collection.

Delivery Time
Delivery times vary depending on your location. While we aim to ship promptly, we cannot guarantee transit times once the parcel has been handed over to the courier.

Customs and Duties
International orders may be subject to customs duties, import taxes or additional fees upon arrival. These charges are determined by your local authorities and are the responsibility of the customer.

Lost or Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the issue so we can assist you. Once delivery has been confirmed by the carrier, responsibility for the parcel transfers to the customer.

Unclaimed Packages
Packages that are not collected and are returned to us due to non-pickup will incur a return shipping fee. This amount will be deducted from any approved refund. Please ensure your contact details and availability for delivery are accurate to avoid delays or additional charges.

Chargebacks & Payment Disputes

If you experience an issue with your order, please contact us before initiating a payment dispute. We are committed to resolving concerns as quickly as possible.

Any chargeback or payment dispute that is filed without first contacting us may be contested with the payment provider. We reserve the right to submit all relevant evidence, including order confirmations, payment records, fraud analysis, shipping documentation, tracking information, delivery updates and communication with the customer.

Chargebacks based on unpaid customs duties, refused deliveries or failure to collect a shipment will be disputed using the available evidence.

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